Privacy Policy

At Snugwell Pets, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit SnugwellPets.com, contact us, create an account, or place an order through our online store.

We handle personal information in accordance with applicable UK data protection and privacy laws, including the UK GDPR, the Data Protection Act 2018, and applicable rules relating to cookies and electronic communications. Privacy information should explain matters such as the identity of the controller, purposes and lawful bases, recipients, international transfers, retention, and individuals’ rights.

1. Who We Are

Snugwell Pets is a UK pet retailer operating as an individual business.

Business owner: SIGIT ANDRIYANSYAH
Trading name: Snugwell Pets
Business address: 11 The Precinct, Romiley, Stockport SK6 4EB, UK
Telephone: +44 7454 746865
Email: contact@SnugwellPets.com
Website: SnugwellPets.com

For data protection purposes, Snugwell Pets is responsible for deciding why and how personal information is processed where we act as the data controller.

You can contact us using the details above if you have questions about this Privacy Policy or the way we handle your personal information.

2. Information We May Collect

Depending on how you interact with Snugwell Pets, we may collect the following categories of information.

Information You Provide Directly

When you place an order, contact us, create an account, or otherwise provide information through our website, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Account details where you choose to create an account
  • Order and transaction details
  • Products purchased or considered
  • Communications you send to us
  • Information you provide when requesting assistance, returns, refunds, or other customer support

Payment transactions are handled through trusted third-party payment providers. We do not require you to send your complete payment card details directly to us by email or other informal communication channels.

Information Collected Automatically

When you browse or use our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type and operating system
  • Website pages visited
  • Approximate usage and interaction information
  • Referring website or source
  • Technical information required to maintain website security and functionality

This information may help us maintain, analyse, secure, and improve our website and customer experience.

3. How We Use Personal Information

We may use your information for purposes including:

  • Processing and fulfilling orders
  • Arranging delivery
  • Providing customer support
  • Responding to enquiries
  • Managing customer accounts where applicable
  • Handling returns, refunds, cancellations, and related requests
  • Communicating with you about your orders or enquiries
  • Maintaining and improving our website and online services
  • Detecting, investigating, and preventing fraud, misuse, or security incidents
  • Maintaining appropriate business, accounting, and transaction records
  • Meeting legal and regulatory requirements
  • Protecting our rights and enforcing applicable terms and policies

We only use personal information where we have an appropriate lawful basis for doing so.

4. Lawful Bases for Processing

Depending on the circumstances, we may process personal information using one or more lawful bases available under applicable data protection law, including:

Performance of a Contract

We may need to process your information to enter into or perform a contract with you, such as processing an order, arranging delivery, or managing a return or refund.

Legal Obligation

We may process information where necessary to comply with legal, regulatory, tax, accounting, or other applicable obligations.

Legitimate Interests

We may rely on legitimate interests where processing is reasonably necessary for purposes such as operating and improving our business, maintaining website security, preventing fraud, responding to customer enquiries, and protecting our legal or commercial interests, provided that those interests are not overridden by your rights and freedoms. 

Consent

Where consent is required by law, we will ask for it before carrying out the relevant processing. Where processing is based on consent, you may withdraw that consent at any time.

The lawful basis used will depend on the particular processing activity and its purpose. 

5. How We Share Personal Information

We may disclose relevant personal information to trusted third parties where necessary to operate our online store and provide our services.

These may include categories such as:

  • Payment service providers
  • Delivery and courier providers
  • Shopify and ecommerce technology providers
  • Website hosting and technical service providers
  • Analytics and website performance providers
  • Fraud prevention and security service providers
  • Professional or regulatory advisers where necessary
  • Public authorities or law-enforcement bodies where required by law

We only share information where there is an appropriate reason and lawful basis for doing so.

Where third parties process information on our behalf, appropriate arrangements should be in place governing how that information is handled and protected. 

We do not sell or rent your personal information.

6. Shopify and Ecommerce Services

Snugwell Pets uses ecommerce technology and service providers to operate the online store, process orders, maintain website functionality, and provide related services.

Depending on how the website is configured, service providers may process information necessary for activities such as checkout, payment processing, fulfilment, fraud prevention, analytics, customer accounts, and website operation.

The specific information processed by each provider depends on the services enabled on the website at the time you use them.

7. Payment Information

Payments made through SnugwellPets.com are processed through trusted third-party payment providers and the payment methods made available during checkout.

We do not ask customers to provide complete payment-card details to us directly through ordinary email or customer-service messages.

Third-party payment providers may process payment information in accordance with their own privacy notices and terms.

8. Delivery and Order Fulfilment

To complete your purchase, we may need to provide relevant order information to delivery and fulfilment providers.

This may include information such as your name, delivery address, contact details, order reference, and other information reasonably required to deliver your purchase or provide delivery updates.

9. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements and that suitable safeguards are used where required. UK privacy information should identify relevant international transfers and the applicable safeguards where these apply. 

10. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on factors such as:

  • The need to complete an order or provide customer support
  • Accounting, tax, and legal requirements
  • The resolution of complaints or disputes
  • The establishment, exercise, or defence of legal claims
  • Fraud prevention and security requirements
  • The continued operation of customer accounts or services where applicable

When personal information is no longer required, it will be securely deleted, anonymised, or otherwise appropriately disposed of where reasonably possible.

Privacy information should explain either specific retention periods or the criteria used to determine how long information is retained. 

11. Your Data Protection Rights

Subject to applicable legal conditions and exemptions, you may have rights including:

  • The right to request access to your personal information
  • The right to request correction of inaccurate or incomplete information
  • The right to request erasure of personal information in certain circumstances
  • The right to request restriction of processing in certain circumstances
  • The right to object to certain processing
  • The right to data portability where applicable
  • The right to withdraw consent where processing is based on consent

Not every right applies in every situation. The availability of a particular right can depend on the lawful basis for processing and other legal requirements. 

To exercise a data protection right, contact us using:

Email: contact@SnugwellPets.com
Telephone: +44 7454 746865
Postal address: 11 The Precinct, Romiley, Stockport SK6 4EB, UK

12. Your Right to Complain

We encourage you to contact Snugwell Pets first so that we can investigate and try to resolve any privacy concern.

You may also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection supervisory authority, if you believe your personal information has been handled in a way that does not comply with applicable data protection law. Organisations should provide information about the right to complain to the ICO. 

13. Cookies and Similar Technologies

SnugwellPets.com may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping-cart functionality, improve performance, understand website usage, and support other legitimate website purposes.

Cookies that are strictly necessary for a service you have requested may be used where permitted by law. Non-essential cookies and similar technologies will be handled in accordance with applicable privacy requirements, including obtaining consent where required.

Where consent is required, customers should be given clear information about the technologies being used and a meaningful way to accept or decline non-essential cookies. 

You may also be able to manage certain cookie preferences through your browser or through the cookie controls provided on our website.

14. Website Analytics and Performance

We may use analytics or similar technologies to understand how visitors use our website, identify technical issues, monitor performance, and improve the overall customer experience.

Where an analytics or tracking service requires consent under applicable law, the relevant technology will only be activated in accordance with the applicable consent requirements.

15. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure, or destruction.

Access to personal information is limited to circumstances where it is reasonably required for legitimate business or legal purposes.

No online transmission or storage system can be guaranteed to be completely secure, but we take appropriate steps to reduce the risks associated with handling personal information.

16. Children's Privacy

SnugwellPets.com is intended for general customers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful. Where children's personal information is involved, the applicable lawful basis and relevant legal requirements will be considered. 

17. External Websites and Third-Party Services

Our website may contain links to websites, services, or platforms operated by third parties.

When you leave SnugwellPets.com or interact with an external service, that third party may process your information under its own privacy policy and terms.

We recommend reviewing the relevant third party's privacy information before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal and regulatory requirements.

When we make changes, the revised version will be published on this page with an updated “Last updated” date.

We encourage you to review this page periodically so that you remain aware of how we handle personal information.

19. Contact Snugwell Pets

For questions, privacy requests, or concerns about this Privacy Policy, please contact:

Snugwell Pets
Operated by: SIGIT ANDRIYANSYAH
Address: 11 The Precinct, Romiley, Stockport SK6 4EB, UK

Telephone: +44 7454 746865
Email: contact@SnugwellPets.com
Website: SnugwellPets.com

Opening Hours:
Monday to Sunday: 10:00 AM – 04:00 PM