Legal notice

Welcome to Snugwell Pets. This Legal Notice provides important information about the business operating SnugwellPets.com, the website itself, its content, and the conditions that apply when using our online services.

Please read this notice together with our Terms of Service, Privacy Policy, Cookie Policy, Returns & Refund Policy, Shipping & Delivery Policy, Payment & Billing Policy, and other applicable store policies.

For UK online and distance selling, traders are expected to make key business and contact information accessible to customers, while consumer-facing ecommerce information must be presented clearly and understandably.

1. Business Information

Trading Name: Snugwell Pets
Business Type: Individual
Business Owner: SIGIT ANDRIYANSYAH

Business Address:
11 The Precinct
Romiley, Stockport
SK6 4EB
United Kingdom

Telephone: +44 7454 746865
Email: contact@SnugwellPets.com
Website: SnugwellPets.com

Opening Hours:
Monday to Sunday: 10:00 AM – 04:00 PM

The above contact information is provided so that customers can contact Snugwell Pets directly and efficiently regarding our website, products, orders, payments, delivery, returns, or other enquiries.

2. Purpose of This Website

SnugwellPets.com is an online retail website operated by Snugwell Pets.

The website is intended to allow customers to:

  • Browse available pet products
  • Review product information
  • Add products to a shopping basket
  • Complete purchases through the website
  • Obtain information about delivery and returns
  • Contact Snugwell Pets
  • Access information relating to our business and policies

Information relating to products, pricing, delivery arrangements, payment methods, and applicable consumer information should be available to customers before they complete an online purchase. 

3. Website Content

We aim to keep the information presented on SnugwellPets.com accurate, clear, and reasonably up to date.

Website content may include:

  • Product descriptions
  • Product images
  • Prices
  • Availability information
  • Delivery information
  • Business information
  • Policy information
  • Educational or informational content
  • Graphics and other visual materials

Although we take reasonable care when preparing and maintaining the website, occasional errors, omissions, technical issues, or outdated information may occur.

Where an error is identified, we may correct or update the relevant information.

4. Product Information

Product descriptions and photographs are provided to help customers understand the products offered through the website.

We aim to represent products accurately, but visual differences may occur depending on factors such as your device, browser, screen settings, lighting, or the way an image is displayed.

Product availability can change without notice, and the information displayed on the relevant product page and during checkout should be used when determining whether a product is currently available.

Nothing in this Legal Notice is intended to replace any statutory rights you may have regarding goods that are faulty, incorrectly described, or otherwise protected by applicable UK consumer law.

5. Prices and Payment Information

Unless stated otherwise, prices displayed on SnugwellPets.com are shown in British pounds sterling (GBP/£).

The applicable product price and any relevant delivery charges will be presented during the purchasing process before an order is submitted.

Payment transactions are processed through the payment services made available during checkout.

Snugwell Pets does not request or store complete payment-card information through ordinary customer correspondence.

For more information, please refer to our Payment & Billing Policy.

6. Orders and Contracts

The display of products on SnugwellPets.com does not by itself constitute acceptance of an order.

When a customer submits an order through the website, the order is subject to the applicable ordering process, product availability, payment authorisation, and acceptance.

The complete terms governing purchases are set out in our Terms of Service together with the applicable shipping, payment, and returns policies.

For online consumer contracts, UK rules require specified information to be made available clearly before a customer becomes bound by the contract, including relevant trader identity, address, price, payment, and delivery information.

7. Intellectual Property

Unless otherwise stated, the content and original materials presented on SnugwellPets.com are owned by Snugwell Pets or are used with appropriate rights or permissions.

This may include:

  • Snugwell Pets branding
  • Logos
  • Text
  • Graphics
  • Original images
  • Website designs
  • Layout elements
  • Illustrations
  • Other original website materials

Nothing on this website grants you ownership of or unrestricted rights to reproduce our protected materials.

You must not copy, reproduce, republish, modify, distribute, commercially exploit, or create derivative works from protected website content without appropriate permission, except where such use is permitted by applicable law.

Our DMCA & Copyright Policy provides additional information concerning copyright complaints and intellectual property concerns.

8. Third-Party Intellectual Property

Some products, brands, names, images, logos, or other materials displayed on SnugwellPets.com may belong to their respective owners or licensors.

Nothing on this website should be interpreted as transferring ownership of third-party intellectual property to Snugwell Pets or to website visitors.

All applicable third-party trademarks and intellectual property remain the property of their respective owners.

9. Third-Party Websites and Services

SnugwellPets.com may contain links, integrations, payment services, applications, or other connections to third-party websites and services.

Third-party services operate independently from Snugwell Pets and may have their own:

  • Terms and conditions
  • Privacy policies
  • Cookie policies
  • Security procedures
  • Availability requirements

Snugwell Pets is not responsible for information, content, policies, functionality, or practices operated solely by an independent third party.

Customers should review the relevant third party's terms and privacy information where appropriate.

10. Website Availability

We aim to keep SnugwellPets.com operational and accessible, but continuous or uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of:

  • Maintenance
  • Technical problems
  • Hosting or platform issues
  • Security measures
  • Software updates
  • Network problems
  • Circumstances outside our reasonable control

We may temporarily suspend or modify website functionality where reasonably necessary to maintain or improve the service.

11. Website Security

We take reasonable measures intended to protect our website and the information handled through it.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

Customers should use appropriate security precautions when accessing the website, including keeping passwords and account credentials confidential where accounts are used.

12. Website Use

Visitors must use SnugwellPets.com lawfully and responsibly.

You must not use the website to:

  • Breach applicable laws or regulations
  • Attempt unauthorised access to systems or accounts
  • Disrupt website operations
  • Introduce malicious or harmful code
  • Misuse website functionality
  • Conduct fraudulent activity
  • Interfere with the experience or security of other users

Additional requirements are contained in our Terms of Service.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Snugwell Pets will not be responsible for losses or damage that cannot reasonably be attributed to our actions or that arise indirectly from your use of the website.

Nothing in this notice is intended to exclude or restrict liability where such exclusion or restriction would be unlawful.

Nothing in this Legal Notice limits or removes any statutory rights or protections available to consumers under applicable UK law.

Our liability provisions should also be read together with the limitations and consumer protections contained in our Terms of Service.

14. Privacy and Personal Data

Snugwell Pets takes the privacy of customers and website visitors seriously.

Personal information collected through SnugwellPets.com is handled in accordance with our Privacy Policy.

The Privacy Policy explains matters including:

  • What information may be collected
  • How information may be used
  • Applicable lawful bases
  • Sharing with service providers
  • Data retention
  • International transfers
  • Data protection rights
  • Contact details for privacy enquiries

Please read the Privacy Policy before submitting personal information through the website.

15. Cookies

SnugwellPets.com may use cookies and similar technologies for essential website functionality, ecommerce features, preferences, performance, analytics, security, and other purposes where applicable.

The use of non-essential cookies will be managed in accordance with applicable legal requirements.

For further information, please read our Cookie Policy.

16. Consumer Information

Snugwell Pets aims to provide customers with clear information about products, prices, delivery arrangements, payment methods, returns, and relevant business contact details.

UK distance-selling rules require certain information to be provided to consumers before they are bound by an online contract, and online ordering systems must clearly communicate relevant payment and delivery information.

Customers should review the applicable product information and store policies before completing an order.

17. Returns and Refunds

Returns and refunds are handled according to our Returns & Refund Policy.

Our current policy provides a 30-day period from the date of delivery to request a return, subject to the applicable conditions.

Nothing in our policies is intended to remove rights that cannot lawfully be excluded under UK consumer protection legislation.

18. Shipping and Delivery

Shipping options, charges, processing information, and estimated delivery periods are explained in our Shipping & Delivery Policy.

Current advertised delivery options include:

Economy Shipping: Free — estimated 5–8 business days
Standard Shipping: £15 — estimated 3–4 business days

Delivery estimates are not guaranteed delivery dates and may be affected by courier delays and other circumstances.

Customers should consult the complete Shipping & Delivery Policy before placing an order.

19. Changes to This Legal Notice

Snugwell Pets may update this Legal Notice from time to time to reflect changes to our business, website, services, policies, or applicable legal requirements.

The latest version will be published on this page and identified by the relevant Last updated date.

Customers are encouraged to review the notice periodically.

20. Governing Law

This Legal Notice and the use of SnugwellPets.com are governed by the laws of England and Wales, subject to any mandatory consumer protections or jurisdictional rights that may apply.

Nothing in this section is intended to deprive consumers of any mandatory rights available to them under applicable law.

21. Contact Snugwell Pets

For general enquiries concerning this website, our business, products, orders, or any matter covered by this Legal Notice, please contact:

Snugwell Pets
Business Type: Individual
Business Owner: SIGIT ANDRIYANSYAH

Address: 11 The Precinct, Romiley, Stockport SK6 4EB, UK

Phone: +44 7454 746865
Email: contact@SnugwellPets.com
Website: SnugwellPets.com

Opening Hours:
Monday to Sunday: 10:00 AM – 04:00 PM