Terms of Service

Welcome to Snugwell Pets. These Terms of Service set out the rules that apply when you access or use SnugwellPets.com and when you purchase products through our online store.

By accessing the website, using its features, or placing an order, you acknowledge that you have read and agree to these Terms of Service.

If you do not agree with these Terms, please do not use the website or place an order through it.

1. About Snugwell Pets

Trading name: Snugwell Pets
Business type: Individual
Business address: 11 The Precinct, Romiley, Stockport SK6 4EB, UK
Phone: +44 7454 746865
Email: contact@SnugwellPets.com
Website: SnugwellPets.com

2. Using Our Website

You may use SnugwellPets.com only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website in a way that breaches any applicable law or regulation
• Attempt to gain unauthorised access to the website, its systems, accounts, or security features
• Interfere with the normal operation, security, or availability of the website
• Upload, transmit, or distribute harmful, malicious, fraudulent, or disruptive material
• Use the website in a way that could damage, overload, or impair our systems or negatively affect other users

Where we reasonably believe these Terms have been breached, we may restrict or suspend access to the website or relevant services.

3. Product Information

We take reasonable care to ensure that product information displayed on SnugwellPets.com is as accurate and current as reasonably possible.

Product pages may contain information such as descriptions, images, specifications, prices, variants, and availability.

Please note:

• Product photographs are intended to represent the products as accurately as reasonably possible
• Colour and visual appearance can vary depending on your monitor, phone, tablet, browser, or other display settings
• Product availability can change
• Occasional typographical, technical, pricing, or other errors may occur

Where an error is identified, we reserve the right to correct the relevant information and update the website.

4. Prices and Payment

Unless stated otherwise, prices displayed on SnugwellPets.com are shown in British pounds sterling (GBP/£).

Prices and product information may be changed or updated when necessary.

The price applicable to your purchase will be the price presented during the applicable checkout process, subject to any genuine pricing or technical error.

Payment must be successfully completed through the checkout process before an order can be processed.

Payments are handled through third-party payment providers and are processed using their applicable security systems.

Snugwell Pets does not require customers to provide complete payment-card details directly to us through ordinary correspondence.

5. Placing an Order

When you submit an order through SnugwellPets.com, you are making an offer to purchase the selected products.

An order remains subject to product availability and acceptance.

We may decline or cancel an order in circumstances including, but not limited to:

• A product being unavailable
• An apparent pricing or product-information error
• An error affecting stock availability
• Unusual or excessive quantities being ordered by a customer
• Suspected fraudulent or unauthorised activity
• Other circumstances where fulfilment of the order is not reasonably possible

Where an order is cancelled after payment has been taken, the relevant payment will be refunded in accordance with the applicable refund process.

6. Order Information

You are responsible for ensuring that the information provided during checkout is accurate and complete.

This includes your name, email address, billing information, delivery address, and any other information required to process your order.

Incorrect information may affect our ability to process or deliver an order.

7. Shipping and Delivery

Shipping services, delivery charges, and estimated delivery periods are described in our Shipping & Delivery Policy.

Delivery estimates are not guaranteed dates and may be affected by circumstances outside our reasonable control, including courier delays, public holidays, severe weather, seasonal demand, or other transport disruptions.

For full information about processing times, delivery methods, tracking, and delivery problems, please refer to our Shipping & Delivery Policy.

8. Risk and Delivery

Unless applicable law provides otherwise, responsibility for the goods passes to the customer upon delivery.

Where goods are damaged, defective, incorrect, or otherwise subject to statutory consumer protections, your legal rights remain unaffected.

9. Returns and Refunds

Returns, refunds, exchanges, and related procedures are governed by our separate Returns & Refund Policy.

Under the current Snugwell Pets return policy, customers may request a return within 30 days of the date of delivery, subject to the applicable return conditions.

Please review the complete Returns & Refund Policy before sending an item back.

10. Intellectual Property

The content displayed on SnugwellPets.com, including where applicable:

• Text
• Product and brand presentation
• Logos
• Graphics
• Photographs
• Illustrations
• Page designs
• Layouts
• Visual elements
• Other website materials

is owned by Snugwell Pets or used by us under appropriate rights or permissions.

Such material is protected by applicable intellectual property laws.

You must not reproduce, republish, copy, modify, distribute, commercially exploit, or otherwise use website content without appropriate authorisation, unless such use is permitted by law.

The Snugwell Pets name and logo may not be used in a manner that suggests an unauthorised association, endorsement, partnership, or affiliation.

11. Third-Party Websites and Services

SnugwellPets.com may contain links or integrations that lead to websites, services, platforms, or resources operated by third parties.

These external services are not controlled by Snugwell Pets.

We are not responsible for the content, availability, privacy practices, security, policies, or terms of third-party websites.

Your use of an external service may be subject to that provider's own terms and privacy policy.

12. Website Availability and Accuracy

We aim to keep SnugwellPets.com available and its information accurate, but we cannot guarantee that the website will always operate without interruption, delay, technical errors, or temporary unavailability.

Website content may occasionally need to be amended, updated, removed, or corrected.

We may also make changes to website features, products, services, or functionality when reasonably necessary.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Snugwell Pets will not be responsible for indirect or consequential losses arising from the use of the website or the purchase of products where such liability can lawfully be excluded.

Where liability can legally be limited, any applicable limitation may be considered in relation to the purchase price of the product concerned.

Nothing in these Terms is intended to exclude or restrict any liability that cannot legally be excluded or limited.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.

14. Fraud, Abuse, and Unauthorised Activity

We may take reasonable steps to protect our business, customers, website, and payment systems from fraudulent, abusive, or unauthorised activity.

This may include cancelling or reviewing orders where there are reasonable grounds to suspect fraud, misuse, unauthorised payment activity, or other unlawful conduct.

Any action taken under this section will remain subject to applicable law and your statutory rights.

15. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes to our business, website, services, operational practices, or legal requirements.

The latest version will be published on this page and identified by an updated Last updated date.

Your continued use of the website after revised Terms have been published may indicate acceptance of the updated Terms, to the extent permitted by applicable law.

16. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Subject to any mandatory consumer rights or jurisdictional protections that may apply to you, disputes relating to these Terms or your use of the website shall be dealt with by the courts of England and Wales.

17. Statutory Consumer Rights

Nothing within these Terms is intended to remove, reduce, or replace rights that you have under applicable UK consumer protection law.

Where mandatory consumer legislation gives you rights or remedies that differ from these Terms, those statutory provisions will continue to apply.

18. Contact Information

For questions about these Terms, an order, the website, or our services, please contact:

Snugwell Pets
Address: 11 The Precinct, Romiley, Stockport SK6 4EB, UK

Phone: +44 7454 746865
Email: contact@SnugwellPets.com
Website: SnugwellPets.com

Opening Hours:
Monday to Sunday: 10:00 AM – 04:00 PM